Privacy Policy of u77u77

When you interact with the u77u77 platform — whether by registering an Account, placing a bet, making a deposit, or contacting our support team — we collect certain categories of personal information. This information is necessary to provide our services securely and to comply with applicable legal and regulatory obligations.

Information You Provide Directly:

• Registration Data: Your full legal name, date of birth, residential address, email address, and mobile number provided when creating your Account.
• Identity Verification (KYC) Documents: Copies of your national identity card (NID), passport, or driving licence, together with proof of address, submitted during the Know Your Customer verification process.
• Payment Information: Mobile financial service account numbers (bKash, Nagad, Rocket, Upay), bank account details (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, or other linked institutions), and card details (Visa, Mastercard) where applicable. Full payment credentials are not stored on our servers — processing is handled via secure payment gateways.
• Support Communications: The content of any messages, emails, or live chat conversations you send to the u77u77 support team, including the details of any query or complaint.
• Responsible Gaming Declarations: Any voluntary disclosures made when setting deposit limits, requesting a cooling-off period, or submitting a self-exclusion request.

Information We Collect Automatically:

• Device & Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages visited on u77u77.vip, time spent on each page, betting history, game session data, clicks, and navigation patterns.
• Location Data: General geolocation inferred from your IP address, used to verify eligibility and apply applicable restrictions. We do not collect precise GPS coordinates.
• Cookie and Tracker Data: Session tokens, preference cookies, and analytics data collected via cookies and similar tracking technologies. See the Cookies section below for full details.

u77u77 processes your personal data on the basis of contractual necessity, legal obligation, legitimate interest, and — where required — your explicit consent. The following table sets out the primary purposes for which we process your data and the lawful basis for each.

Where we rely on your consent as the legal basis for processing (for example, sending you promotional emails or SMS notifications about BPL match odds or bonus offers), you may withdraw that consent at any time by contacting [email protected] or by updating your communication preferences within your Account settings. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal.

u77u77 does not sell or rent your personal data to third parties for their own marketing purposes. We may share your information with carefully selected third-party partners and service providers, but only to the extent necessary to deliver our services and meet our legal obligations. All third-party recipients are subject to binding data protection obligations.

Categories of Third Parties with Whom We May Share Data:

• Payment Processors: bKash, Nagad, Rocket, Upay, and banking partners receive the minimum transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy and security frameworks.
• Game Software Providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive game session identifiers necessary to run their games within the u77u77 platform. These providers do not receive your full personal profile.
• Identity Verification Services: Third-party KYC and document verification partners may process identity documents on our behalf to confirm your age and identity as part of the Account verification process.
• Analytics and Security Providers: Platform analytics tools and fraud detection services that help us understand usage patterns, detect suspicious activity, and maintain platform integrity. These providers process data in aggregated or pseudonymised form wherever possible.
• Legal and Regulatory Authorities: Where required by applicable law or regulation, we may disclose your data to relevant authorities. This includes compliance with anti-money laundering (AML) requirements. Such disclosures are made only to the extent legally required.
• Professional Advisors: Lawyers, auditors, and accountants who require access to certain data in the course of providing professional services to u77u77, bound by confidentiality obligations.

In the event that u77u77 undergoes a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. In such circumstances, u77u77 will take reasonable steps to ensure that the acquiring entity honours the commitments set out in this Privacy Policy.

u77u77 uses cookies and similar tracking technologies (collectively "Cookies") to provide essential platform functionality, remember your preferences, analyse usage patterns, and deliver a consistent experience across sessions. This section explains the types of Cookies we use and how you can manage them.

You can manage or disable non-essential Cookies through your browser settings. Most modern browsers allow you to block cookies, clear existing cookies, or receive alerts when a new cookie is set. Please note that disabling strictly necessary cookies will impair your ability to log in and use core platform features.

Instructions for managing cookies are available in the help documentation for the most common browsers: Google Chrome, Mozilla Firefox, Microsoft Edge, Safari, and Opera. u77u77 does not respond to browser "Do Not Track" signals at this time, but we are committed to reviewing this position as standards evolve.

u77u77 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security programme is reviewed and updated on a continuous basis to address emerging threats.

Technical Safeguards:

• 256-bit SSL/TLS Encryption: All data in transit between your browser or app and the u77u77 servers is encrypted using TLS 1.2 or higher. This ensures that your login credentials, payment details, and personal information cannot be intercepted during transmission.
• Encrypted Data at Rest: Sensitive data stored on our servers — including identity documents and financial records — is encrypted at rest using AES-256 or equivalent standards.
• Access Controls: Access to personal data within u77u77's internal systems is restricted on a strict need-to-know basis. Staff access is controlled by role-based permissions and authenticated via multi-factor authentication.
• Intrusion Detection: Our infrastructure is monitored 24/7 for anomalous activity. Automated alerts and manual review processes are in place to detect and respond to potential security incidents.
• Penetration Testing: u77u77 conducts regular security assessments, including vulnerability scanning and penetration testing, to identify and remediate weaknesses before they can be exploited.

Organisational Safeguards:

• All staff who handle personal data receive regular training on data protection obligations and security best practices.
• Third-party service providers are subject to contractual data security obligations and are assessed for compliance before being granted access to any personal data.
• u77u77 maintains a documented incident response plan. In the event of a confirmed data breach that poses a risk to your rights, we will notify affected players without undue delay.

u77u77 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, to maintain an active contractual relationship with you, and to comply with applicable legal obligations. The following retention periods apply as a general guide:

Once the applicable retention period has elapsed and there is no overriding legal reason to continue holding your data, u77u77 will securely delete or anonymise the information. Anonymised data — which can no longer be linked back to you — may be retained for statistical and analytical purposes indefinitely.

If you request Account closure, we will initiate the deletion process in accordance with the schedule above. Note that data subject to ongoing legal proceedings, regulatory investigations, or unresolved disputes may be retained beyond the standard periods until the matter is fully resolved.

u77u77 respects your right to control your personal data. Depending on applicable data protection laws, you may be entitled to exercise one or more of the following rights in relation to the personal data we hold about you:

• Right of Access: You have the right to request a copy of the personal data we hold about you, along with information about how it is processed. We will respond to verified access requests within 30 days.
• Right to Rectification: If any of your personal data is inaccurate or incomplete, you have the right to request that we correct or update it. You may also update certain details directly through your Account settings.
• Right to Erasure ("Right to be Forgotten"): In certain circumstances, you may request that we delete your personal data. This right is subject to limitations where retention is required by law — for example, transaction records required for AML compliance cannot be deleted on request.
• Right to Restriction of Processing: You may request that we restrict the processing of your data in specific circumstances, such as while a rectification request is pending or while you contest the legal basis for processing.
• Right to Data Portability: Where processing is carried out on the basis of your consent or contractual necessity, you have the right to receive your data in a structured, machine-readable format for transfer to another service provider.
• Right to Object: You have the right to object to processing carried out on the basis of legitimate interest, including profiling. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where we process your data on the basis of consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the rights listed above, please submit a written request to [email protected] with the subject line "Data Rights Request". We may need to verify your identity before processing your request. We aim to respond within 30 days; in complex cases, we may extend this by a further 30 days and will notify you of any extension.

If you have any questions, concerns, or complaints about this Privacy Policy or about the way u77u77 handles your personal data, please contact our privacy team directly. All privacy-related enquiries are handled by a dedicated team with appropriate expertise.

Contact Method: Email only — send your enquiry to [email protected] with the subject line "Privacy Enquiry". Our team operates around the clock in Bangladesh Standard Time (BST, UTC+6) and aims to acknowledge your enquiry within 24 hours and provide a substantive response within 30 days.

Please note that the privacy team email address is displayed as plain text only and is not a clickable link. Do not use this address for general customer support queries — those should be directed to the same address with a different subject line for proper routing.

Updates to This Privacy Policy:

u77u77 reviews this Privacy Policy periodically and may update it to reflect changes in our data practices, new platform features, or evolving legal requirements. The effective date at the top of this page indicates when the current version was last revised. Where updates are material — meaning they meaningfully affect how we collect, use, or share your data — we will notify you by posting a prominent notice on the platform or by sending a notification to your registered email address or mobile number before the changes take effect.

Your continued use of the u77u77 platform after the effective date of any revised Privacy Policy constitutes your acknowledgement of the updated terms. We encourage you to review this page periodically so you remain informed about how your data is protected.